Last updated: November 2025

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At Dwayne Edwards, we are committed to protecting your privacy and ensuring that your personal information is handled safely, securely and responsibly. This Privacy Policy explains what information we collect, how we use it, and the rights you have over your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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By using our website or contacting us, you agree to the practices described in this Privacy Policy.

 

1. Who We Are

Dwayne Edwards,

25 George Street, St Albans, Hertfordshire, AL3 4ES, United Kingdom

VAT Registration No. 801887227

Company Registration No. 04481353

If you have any questions about how we handle your data, you can contact us at:
Email: dwayne.edwards10@gmail.com
Phone: 01582 842299

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2. Information We Collect

We may collect and process the following types of personal information:

Information you provide directly

• Your name

• Email address

• Phone number

• Postal address

• Details about your project or enquiry

• Information submitted via our contact form or email

Information collected automatically

When you visit our website, we may collect:

• IP address

• Browser type and version

• Device information

• Website usage data (pages viewed, time spent, clicks)
  This information is collected using cookies and analytics tools.

 

3. How We Use Your Information

We use your information to:

• Respond to your enquiries

• Provide quotes and project information

• Manage and deliver your project

• Arrange consultations or showroom visits

• Improve our website, services, and customer experience

• Send updates or marketing communications (only if you opt-in)

• Meet legal and regulatory obligations

We do not use your data for automated decision-making or profiling.

 

4. Our Legal Basis for Processing Your Data

We process your personal data under the following legal bases:

• Contractual necessity: To provide quotes, services, and project communications.

• Legitimate interest: To improve our website and follow up on enquiries.

• Consent: For email marketing or newsletters (you may withdraw your consent at any time).

• Legal obligation: To comply with applicable laws and regulations.

 

5. Sharing Your Information

We do not sell or trade your personal data.

We may share your information only with:

• Trusted suppliers involved in your project (e.g., installers, delivery partners)

• Professional service providers (e.g., IT support, website hosting, payment services)

• Legal or regulatory authorities when required by law

All third parties are required to keep your information confidential and comply with data protection laws.

 

6. Cookies & Tracking Technologies

Our website uses cookies to improve functionality, analyse website traffic, and enhance your browsing experience.

You can manage or disable cookies in your browser settings. Some parts of the website may not function correctly without cookies.

For more details, please see our Cookie Policy.

 

7. How We Store and Protect Your Data

We take data security seriously and use industry-standard measures to safeguard your information, including:

• Encrypted website connections (SSL)

• Secure servers

• Restricted access to data

• Regular security reviews

We only retain your personal data for as long as necessary to fulfil the purposes outlined in this policy or to meet legal requirements.

 

8. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data

• Request corrections to inaccurate information

• Request deletion of your data (“right to be forgotten”)

• Object to or restrict processing

• Withdraw consent

• Request a copy of your data (data portability)

To exercise your rights, please contact us using the details above.

 

9. Third-Party Links

Our website may contain links to external websites.
We are not responsible for the privacy practices or content of these third-party sites.

 

10. Children’s Privacy

We do not knowingly collect personal data from individuals under 16 years of age.

 

11. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.

 

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact:

Telephone: 01582 842299

Email: dwayne.edwards10@gmail.com